Face it: sometimes business sucks. Something we’ve put a ton of effort into craps the bed and we’re left with no choice but to scrap everything and…start over. Go back to square one. Ask our buddy for a “gimme.”
Money’s tight. Every dollar affects your bottom line. How could you possibly consider letting a client go?
Gasp…
FIRE a client?
Good ‘ol Kenny says that there’s a time to fold ‘em and I couldn’t agree more. While you can discern from the above what I think are the qualities of “keeper” clients, here’s a list of complete [...]
When the hell did business get so bloody jaded that it forgot that the customers are the ones writing the checks and we shouldn’t be charged to cash them? In a world where positive feedback spreads like a slow burn and negative like wildfire, I think it’s time that service-based organizations re-examined their service model.
© Erika Napoletano is Redhead Writing. Say something clever here. Or not. You decide.
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